Returns and Refunds Policy
30-Day Return Guarantee
At ROOTFUL Nutrition, we stand behind the quality of our products and want you to buy with confidence. That is why we offer a 30-Day Return Guarantee under the conditions described below.
Refund Eligibility
To be eligible for a refund, all of the following conditions must be met:
- The refund request must be submitted within 30 days of the confirmed delivery date
- Requests submitted more than 30 days after the confirmed delivery date are not eligible and will not be approved
- Shipping costs are non-refundable
- The product must be returned in its original packaging, in suitable condition. The cost of return shipping is borne by the customer
Refund eligibility is strictly limited to the 30-day window from the confirmed delivery date.
To request a return, send an e-mail to support@rootfulnutrition.com with your order number.
Approved refunds are issued to the original payment method within 5 to 10 working days; your bank or card issuer may need additional time to process the credit.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and a photograph of the problem.
We will send a replacement or issue a refund at no cost to you, with no need to return the product.
Non-Eligible Refunds
The following are not eligible for a refund under any circumstances:
- Refund requests submitted outside the 30-day guarantee period
- Subscription renewals or recurring charges processed after the 30-day window
- Orders for which a refund or a full replacement has already been issued
- Requests submitted outside the terms set out in this policy
No exceptions are made outside the 30-day return guarantee.
Subscriptions
Subscription Orders. ROOTFUL Nutrition offers products that can be purchased through a subscription, which will renew automatically unless it is cancelled or paused. If you sign up for a subscription, you will be charged through the payment method provided at the delivery frequency selected at checkout. By submitting your initial order, you expressly agree to the terms of the automatic renewal offer and to this Refund Policy.
Managing Your Subscription. It is your responsibility to manage, change or cancel your subscription before it renews. Renewal charges are final and non-refundable, and failing to cancel before a renewal is processed does not constitute grounds for a refund. To avoid unwanted charges, cancel before the next billing date.
Cancellation. You can cancel your subscription at any time through your customer account portal or by contacting us at support@rootfulnutrition.com. To avoid a recurring charge, you must cancel at least 24 hours before the next scheduled billing date. Cancellation requests received after a billing date will apply to the following billing period.
Billing Information. You are required to provide current, complete and accurate billing information and to update it promptly. You must notify us promptly if your payment method is cancelled or is no longer valid. Changes can be made through the customer portal or by contacting the support team.
Agreement to the Policy
By completing a purchase on our site, you confirm that you have read and agree to this Refund Policy in full, including all eligibility requirements and limitations.
Contact Customer Service
If you have questions about refund eligibility, contact our Support team within the 30-day window at support@rootfulnutrition.com so that we can help you properly.
