Cancellation policy

Here is the restructured Cancellation & Subscription Policy in English. I have organized it to be professional and transparent, specifically highlighting the 3-month commitment to ensure your customers are well-informed.

Cancellation & Subscription Policy

At ROOTFUL, we offer flexible ways to shop, including subscriptions, pre-orders, and "try before you buy" options. This policy outlines how you can manage, modify, or cancel these specific types of purchases.

1. Subscriptions

When you purchase a ROOTFUL subscription, you will receive repeat deliveries based on the duration and frequency you selected at checkout.

  • Secure Payment: Your payment details are stored securely. You will be charged for each delivery unless you choose a "pay in advance" option.

  • Auto-Renewal: Subscriptions auto-renew at the end of their term to ensure your ritual is never interrupted. If you do not wish to renew, you can manage this in your settings.

  • Easy Management: Your order confirmation emails contain direct links to your account, allowing you to manage your subscription preferences, skip a delivery, or update your details easily.

  • Returns: For details on returns for subscription items, please refer to our [Refund Policy].

2. Pre-orders

A pre-order allows you to secure an out-of-stock or upcoming product before it enters our immediate inventory.

  • Payment Process: We may collect a partial deposit or the full amount at checkout. Alternatively, we may store your payment method and charge the balance at a future date when the item is ready to ship.

  • Cancellation: You can cancel a pre-order as long as it has not yet been fulfilled (shipped).

  • Post-Fulfillment: Once the order has been fulfilled, it cannot be canceled. However, you may request a return in accordance with our standard Refund Policy.

3. Try Before You Buy

When you select a "Try Before You Buy" item, we authorize your payment method before fulfilling the order to ensure the funds are available.

  • The Trial Period: You will have a specific window of time (as stated during checkout) to decide if the product is right for you.

  • Final Charge: Once the trial period has passed, if the item has not been returned to us, we will automatically charge your payment method for the full amount.

4. Subscription Commitment & Cancellation

By selecting the Subscription option, you agree to a minimum commitment period of three (3) consecutive billing cycles (3 months).

  • Minimum Term: Your subscription cannot be canceled until the first three payments have been successfully processed. This ensures the sustainability of our sourcing and the consistency of your results.

  • Right of Withdrawal: In accordance with EU Consumer Rights, you retain the right to withdraw from this agreement within 14 days of your first delivery. However, if you continue the subscription beyond this initial 14-day window, the 3-month commitment becomes binding.

  • Cancellation Procedure: After the third successful payment, you may cancel your subscription at any time through your Account Dashboard or by contacting support.

  • Notice Period: Cancellation requests must be submitted at least [3] days before your next scheduled billing date.

  • Payment Default: If a payment fails during the initial 3-month period, we reserve the right to suspend the service until the commitment is fulfilled.